Job Description
Launch your career in customer service with our comprehensive paid training program at Delta Solutions Inc. We're seeking motivated individuals to join our New Orleans-based team as Customer Support Trainees. No prior experience required – we provide all the tools you need to succeed! Enjoy competitive pay, full benefits, and a clear path to advancement. Our supportive environment ensures you'll master product knowledge, communication skills, and troubleshooting techniques while building a rewarding career in one of America's most vibrant cities.
Responsibilities
- Complete paid training on product lines and support protocols
- Handle inbound/outbound customer inquiries via phone/email/chat
- Document interactions and resolve issues using CRM systems
- Collaborate with senior agents to escalate complex cases
- Meet performance metrics during training and probation periods
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Customer-focused mindset and patience
- Ability to work flexible hours including weekends
- Passion for problem-solving and learning new technologies
- Must pass background check and drug screening