Job Description
Join our award-winning customer support team in sunny Miami! NexGen Solutions Inc. is seeking enthusiastic Part-Time Customer Support Trainees to deliver exceptional service to our global clientele. This entry-level role offers paid training, flexible scheduling, and clear pathways to advancement. Perfect for students, career changers, or anyone seeking to build a foundation in customer success with a tech-forward company.
What We Offer:
- Comprehensive paid training program
- Flexible 20-30 hour/week scheduleCompetitive hourly wages + performance bonuses
- Modern downtown Miami office with ocean views
- Free parking and commuter benefits
- Tuition reimbursement for continued education
Responsibilities
- Master company products/services through immersive training
- Resolve customer inquiries via phone, chat, and email
- Document cases accurately in CRM systems
- Collaborate with senior agents on complex issues
- Meet/exceed quality and response time metrics
- Identify and escalate product improvement opportunities
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, browsers)
- Exceptional written/spoken English communication
- Customer-first mindset and patience
- Ability to work independently in fast-paced environment
- Reliable transportation to downtown Miami
- Previous customer service experience preferred
- Spanish fluency is a strong plus