Job Description
Join Nexus Solutions NYC as a Part-Time Customer Service Specialist and launch your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional client experiences in our dynamic Manhattan office. No prior experience required – we provide full paid training in our proprietary systems and customer excellence protocols. This flexible role (20-25 hours/week) includes competitive pay, performance bonuses, and clear pathways to advancement. Perfect for students, career changers, or professionals seeking work-life balance in the heart of NYC.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process transactions and resolve issues using our CRM platform
- Document interactions and maintain accurate case records
- Collaborate with team to escalate complex situations
- Participate in weekly skill-building sessions
- Meet quality and productivity targets post-training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to learn proprietary systems quickly
- Customer-focused mindset with problem-solving aptitude
- Flexible schedule availability (including weekends)
- Reliable transportation to Manhattan office
- Previous customer service experience preferred but not required