Job Description
Join our award-winning customer experience team as a Part-Time Call Center Agent in Jersey City! We're seeking energetic communicators to deliver exceptional service to Fortune 500 clients. Enjoy flexible scheduling, competitive pay, and growth opportunities in a modern downtown workspace. No nights or weekends required!
Why Work With Us?
- Comprehensive paid training
- Health benefits for part-timers
- Referral bonuses
- Free parking/transit stipend
Responsibilities
- Handle inbound/outbound calls for premier clients
- Resolve customer inquiries in first contact
- Document interactions in CRM systems
- Meet/exceed performance metrics
- Collaborate with team on process improvements
- Adhere to compliance protocols
- Participate in monthly coaching sessions
Qualifications
- High school diploma or equivalent
- 6 months+ customer service experience
- Strong typing (35+ WPM)
- Proficient with Microsoft Office
- Clear communication skills
- Ability to multitask in fast-paced environment
- Basic knowledge of CRM systems
- Flexible availability (including evenings)