Job Description
Start your career tomorrow in Pittsburgh's fastest-growing customer service hub! Pittsburgh Customer Solutions is urgently hiring passionate Call Center Agents to join our dynamic team. No experience required – we provide comprehensive training and immediate onboarding. Enjoy competitive pay, flexible scheduling, and a supportive environment where your voice matters. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer service software
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate computer systems quickly
- Resilience in high-pressure situations
- Basic typing proficiency (30+ WPM)
- Availability for flexible shifts (including weekends)
- Positive attitude and team player mentality