Job Description
Join PhillyConnect Solutions as an Immediate Hire Call Center Agent and become the voice of our Philadelphia-based clients! We're seeking energetic professionals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. No experience required – we provide paid training!
Why Work With Us?
• Same-week start dates
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed key performance metrics (call quality, resolution time)
- Collaborate with support teams to escalate complex issues
- Participate in ongoing training programs to enhance product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working in fast-paced, metrics-driven environment
- Basic proficiency with Microsoft Office Suite
- Must pass background check and drug screening
- Reliable transportation to our Arch Street office