Job Description
Join Albuquerque's premier customer service team! We're urgently hiring motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and paid training in a dynamic work environment. Perfect for career growth and skill development!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and active listening abilities
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Background check and drug test required