Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! At Apex Solutions Inc., we nurture talent through comprehensive training programs designed to transform passionate individuals into customer service experts. Located in the vibrant heart of Santa Ana, you'll gain hands-on experience with cutting-edge platforms while helping clients solve complex challenges. Our supportive environment offers clear growth paths into senior roles, competitive benefits, and opportunities to work with Fortune 500 clients. If you're a problem-solver with exceptional communication skills ready to accelerate your career, apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master company products/services through structured training modules
- Document customer interactions using CRM systems (Salesforce)
- Collaborate with senior agents to resolve escalated cases
- Identify process improvement opportunities
- Meet monthly performance metrics (CSAT, resolution time)
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience
- Proficiency in Microsoft Office Suite
- Typing speed of 40+ WPM with accuracy
- Strong problem-solving and active listening skills
- Ability to work flexible shifts (including weekends)
- Basic technical troubleshooting aptitude
- Spanish bilingual proficiency a plus