Job Description
Join our award-winning customer support team as a Trainee! We provide all necessary equipment (laptop, headset, peripherals) to launch your career in tech support. No prior experience required – we invest in training driven individuals passionate about helping customers. Enjoy comprehensive benefits, growth opportunities, and a collaborative work environment in downtown Albuquerque.
Responsibilities
- Provide exceptional customer support via phone, email, and chat for our SaaS platform
- Learn and troubleshoot technical issues using proprietary tools and documentation
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex escalations
- Participate in ongoing product and process training
- Contribute to knowledge base improvements
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Basic computer proficiency with willingness to learn technical systems
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work components
- Must pass background check and equipment security training