Job Description
Join our award-winning team as a Customer Support Trainee in Louisville, KY! We're seeking passionate individuals ready to launch their career in customer service excellence. This comprehensive training program equips you with industry-leading skills in communication, problem-solving, and technical support. Enjoy competitive benefits, growth opportunities, and a vibrant work culture that values your development. No prior experience required – just bring your enthusiasm and dedication!
Responsibilities
- Master company products/services through immersive training modules
- Provide exceptional customer support via phone, email, and chat channels
- Document interactions using CRM systems with precision
- Collaborate with senior agents to resolve complex issues
- Contribute to process improvement initiatives
- Meet key performance metrics including resolution times
- Uphold company standards for service quality and compliance
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in fast-paced environments
- Empathy and patience when handling customer concerns
- Willingness to learn technical systems and tools
- Positive attitude and collaborative mindset
- Must pass background check and drug screening