Job Description
Join Kansas City's fastest-growing tech company as a Customer Support Trainee! InnovateKC Solutions is seeking passionate individuals to launch their careers in customer excellence. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Kansas City. Apply today and become part of our award-winning support team!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat support
- Master product knowledge through our structured training program
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify and escalate product improvement opportunities
- Meet performance metrics including resolution times and CSAT scores
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and web applications
- Ability to work flexible shifts (including weekends)
- Customer service mindset with empathy and positivity
- Basic technical troubleshooting aptitude
- Valid work authorization in the US