Job Description
Join our award-winning customer service team in Jacksonville, FL! ConnectSphere Solutions is seeking motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment.
We offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training programs
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams
- Participate in continuous improvement initiatives
- Maintain compliance with company policies
Qualifications
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to type 40+ WPM
- High school diploma or equivalent
- Flexible availability including evenings/weekends
- Problem-solving mindset
- Positive attitude under pressure