Job Description
Launch your career with Nexus Communications! We're seeking motivated individuals for our paid training program to become Call Center Agents in Portland, OR. No experience required – we'll equip you with the skills to succeed in a dynamic customer service environment. Enjoy competitive pay, comprehensive benefits, and clear growth pathways into leadership roles. Join our award-winning team and start your journey today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer satisfaction
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable in a fast-paced, target-driven environment
- Basic computer proficiency (typing 30+ WPM preferred)
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Portland office
- Must pass background check and drug screening