Job Description
Join our award-winning customer support team with a comprehensive paid training program designed to launch your career in tech support! At Orlando Tech Solutions, we invest in talent and provide hands-on mentorship to transform motivated individuals into skilled support professionals. Enjoy competitive pay, full benefits, and clear advancement paths while solving real-world challenges for Fortune 500 clients.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Full-time position with benefits after graduation
- Performance-based raises and quarterly bonuses
- Career advancement to senior/specialist roles
- Modern downtown Orlando office with free parking
Responsibilities
- Master our proprietary CRM and ticketing systems during paid training
- Provide exceptional customer support via phone, chat, and email
- Troubleshoot technical issues for enterprise software clients
- Document interactions and solutions in knowledge base
- Collaborate with senior team members for complex cases
- Meet/exceed performance metrics post-training
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Basic computer literacy and typing proficiency (40+ WPM)
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including weekends
- Passion for technology and continuous learning
- Valid Florida driver's license for occasional client visits
- No prior experience required – training provided!