Job Description
Join our award-winning customer service team in Atlanta and become the voice of innovation! We're urgently seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, tech-driven environment. No experience required – we provide full training! Apply now and start your journey with us today.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed daily performance metrics (call volume, CSAT)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency (Windows, browsers, MS Office)
- Customer service mindset and problem-solving aptitude
- Flexible availability including evenings/weekends
- Authorized to work in the United States