Job Description
Join our award-winning customer service team in Philadelphia and kickstart your career with a $2,000 sign-on bonus! At Apex Customer Solutions, we empower our agents with industry-leading training, competitive benefits, and clear advancement paths. As a Call Center Agent, you'll be the voice of our Fortune 500 clients, delivering exceptional experiences that drive loyalty and growth. Enjoy a modern downtown workspace, flexible scheduling options, and recognition programs that reward your dedication. Ready to transform your career? Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call quality, resolution rates, CSAT)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Windows OS and CRM software (Salesforce experience a plus)
- Ability to type 35+ WPM with 95% accuracy
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset