Job Description
Join TechSolve Solutions as a Customer Support Trainee and launch your career in tech support! We're seeking passionate individuals to provide exceptional customer experiences while developing technical expertise. This immediate hire position offers comprehensive training, career growth opportunities, and a collaborative team environment in the heart of Lubbock's thriving tech sector. If you're a problem-solver with excellent communication skills and eager to learn, apply today to start your journey with us!
Responsibilities
- Deliver responsive customer support via phone, email, and chat channels
- Document and troubleshoot technical issues using ticketing systems
- Collaborate with senior team members to resolve complex customer inquiries
- Continuously update product knowledge through training modules
- Contribute to process improvements for enhanced customer satisfaction
- Maintain detailed records of interactions and resolutions
- Support new product launches with pre-launch preparation
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or technical support experience
- Strong written and verbal communication skills
- Basic proficiency with Microsoft Office and troubleshooting tools
- Ability to thrive in fast-paced, team-oriented environments
- Patience and empathy when handling customer concerns
- Willingness to work flexible hours including evenings/weekends
- Valid Texas driver's license (if local travel required)