Job Description
Join our elite customer experience team in Jacksonville, FL! We're seeking motivated professionals to deliver exceptional service while earning industry-leading compensation. At Global Connect Solutions, we invest in our people with comprehensive training, career advancement pathways, and a dynamic work environment. Enjoy competitive benefits including health insurance, retirement plans, and performance bonuses. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce
- Collaborate with cross-functional teams on complex issues
- Participate in ongoing training and coaching sessions
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college degree preferred)
- Strong typing speed (40+ WPM)
- Positive attitude and resilience under pressure