Job Description
Join our award-winning customer service team in Saint Paul and start your career tomorrow! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and a supportive work environment with growth opportunities. No prior experience required – we provide all necessary tools to succeed.
Why work with us?
- Immediate start date
- Health benefits after 60 days
- Performance-based bonuses
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to resolve complex issues
- Meet/exceed key performance metrics (call quality, resolution time)
- Participate in ongoing training and process improvements
- Uphold company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Saint Paul location
- Flexible availability including evenings and weekends
- Background check and drug screen required