Job Description
Launch your customer service career with TechSolutions Inc.! We're seeking passionate Part-Time Customer Support Trainees in Toledo, OH to join our award-winning team. This entry-level role offers comprehensive training, competitive pay, and flexible scheduling perfect for students or career changers. Help us deliver exceptional experiences while building valuable skills in communication, problem-solving, and technical troubleshooting.
Our supportive environment encourages growth through mentorship programs and performance-based incentives. If you're a people person with a knack for technology, apply today to start your journey with a company that invests in its team members' success!
Responsibilities
- Assist customers via phone, email, and chat with technical inquiries and product support
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with senior agents to resolve complex customer issues
- Participate in ongoing product knowledge training and certification programs
- Contribute to improving support processes and documentation
- Meet performance metrics for response time and customer satisfaction scores
- Adhere to company policies and security protocols at all times
Qualifications
- High school diploma or equivalent; college coursework preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with customer-focused mindset
- Basic computer proficiency and ability to learn new software quickly
- Patience and empathy when handling customer concerns
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends