Job Description
Join CustomerConnect Solutions as a Flexible Hours Call Center Agent and transform how customers experience support! We're seeking empathetic professionals to deliver exceptional service while maintaining work-life balance through customizable schedules. Our Richmond team thrives on innovation and community impact, offering competitive pay, comprehensive training, and career advancement opportunities. Enjoy state-of-the-art facilities, health benefits (even for part-time roles), and a supportive culture that values your unique contributions. Apply today to become part of Virginia's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues and product concerns using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex escalations within 24 hours
- Meet/exceed productivity targets of 25+ resolved cases per shift
- Participate in continuous improvement initiatives for customer experience
- Adhere to PCI-DSS protocols when handling payment information
Qualifications
- High school diploma or equivalent; 1+ years customer service experience preferred
- Exceptional verbal/written communication with clear articulation
- Proficient in CRM software (Salesforce) and MS Office Suite
- Type 45+ WPM with accurate data entry skills
- Ability to work independently in remote/hybrid settings
- Flexible availability including evenings, weekends, and holidays
- Basic troubleshooting for common tech issues
- Positive attitude with problem-solving mindset