Job Description
Join our award-winning customer experience team as a Customer Support Trainee! Innovate Solutions Group is seeking motivated individuals to launch their careers in customer service at our Richmond headquarters. You'll receive comprehensive training in our cutting-edge CRM systems and industry-leading support methodologies. This is your opportunity to develop foundational skills in problem-solving, communication, and client relationship management while working with Fortune 500 clients. Our fast-paced, collaborative environment offers clear career progression paths to senior support specialist and team leadership roles.
Responsibilities
- Master company products/services through structured training programs
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in Salesforce CRM system
- Collaborate with senior team members on complex issue escalation
- Contribute to knowledge base improvements and process optimization
- Meet key performance metrics (CSAT, resolution time, FCR)
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience
- Proficiency with Microsoft Office Suite
- Exceptional written and verbal communication skills
- Strong problem-solving and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with empathy and patience
- Basic technical troubleshooting aptitude