Job Description
Join our award-winning customer support team as a Part-Time Call Center Agent in sunny San Diego! We're seeking energetic professionals to deliver exceptional service while enjoying flexible hours and competitive pay. At CustomerFirst Solutions, we invest in your growth with paid training, career advancement opportunities, and a dynamic team environment. Why join us? • Competitive hourly pay plus performance incentives • Flexible scheduling (evenings/weekends available) • Free on-site parking and transit benefits • Health benefits for part-time employees • Opportunities for remote work after 6 months
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve processes
- Participate in ongoing training sessions
- Uphold company standards for data security
Qualifications
- High school diploma or equivalent
- 6 months+ call center or customer service experience
- Strong communication & active listening skills
- Ability to navigate multiple software systems
- Typing speed: 35+ WPM
- Problem-solving mindset with patience
- Available for evening/weekend shifts
- Authorized to work in the US