Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in vibrant New Orleans! We're seeking dynamic individuals to deliver exceptional support experiences while enjoying flexible scheduling and competitive compensation. Perfect for students, parents, or professionals seeking supplemental income. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and productivity
- Collaborate with team members to improve service processes
- Adhere to strict data security and confidentiality protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Proficient with Windows OS and basic software applications
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work option
- Must pass background check and drug screening