Job Description
Launch your career in technology with our comprehensive paid training program! TechForward Solutions is seeking motivated individuals to join our IT Support team in Fort Worth. No prior experience required – we invest in your growth through hands-on training, mentorship, and industry certifications. As an IT Support Specialist, you'll become a vital part of our client-focused team, delivering exceptional technical solutions while building a future-proof career path.
Why Join Us?
- Full paid training covering networking, security, and cloud fundamentals
- Industry-recognized certifications included (CompTIA A+, Network+)
- Clear career progression to advanced technical roles
- Competitive salary with performance-based bonuses
- Modern collaborative workspace in Fort Worth's tech hub
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and mobile devices
- Troubleshoot and resolve complex technical issues via phone, chat, and remote supportDocument all technical procedures, incidents, and resolutions
- Collaborate with senior engineers on escalated technical challenges
- Participate in continuous training to maintain technical expertise
- Support system upgrades, migrations, and security implementations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Basic familiarity with computer systems and networks
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Must be authorized to work in the United States