Job Description
Welcome to Horizon Digital Solutions, a leading innovator in remote customer engagement. We are currently seeking enthusiastic individuals to join our Paid Training Program for Entry Level Customer Success Associates.
Does this sound like you? You are a self-starter looking for a flexible opportunity to build a lucrative career without the burden of prior experience. We provide all the tools, training, and support you need to succeed.
Why Join Us?
- Paid Training: We invest in you with a comprehensive training curriculum.
- Flexible Schedule: Choose part-time hours that fit your lifestyle.
- Remote Work: Work from the comfort of your home in Illinois.
- Career Growth: Clear pathways for advancement within the company.
Take the first step towards a rewarding career today.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a professional tone.
- Assist customers in navigating our digital products and services.
- Document accurate information in our CRM systems.
- Resolve customer issues efficiently to ensure high satisfaction ratings.
- Collaborate with the sales and support team to meet team targets.
- Participate actively in daily training sessions and role-plays.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication and active listening skills.
- Basic computer proficiency (Microsoft Office, email, and web browsers).
- A positive attitude and a willingness to learn new skills.
- Ability to work independently as well as part of a team.