Job Description
Launch your career in customer service with our comprehensive paid training program! Dynamic Solutions Inc. is seeking motivated Call Center Agents in Minneapolis to join our award-winning team. No prior experience required – we provide all training needed to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive, fast-paced environment.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Performance-based bonuses up to $6/hour
- Comprehensive health benefits after 60 days
- Tuition reimbursement for career growth
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Upsell products/services when appropriate
- Participate in ongoing coaching and development
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Ability to type 30+ WPM
- Basic computer proficiency
- Customer service mindset (patience & problem-solving)
- Reliable transportation to downtown Minneapolis
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and willingness to learn