Job Description
Are you looking for a rewarding career that puts people first? We are currently expanding our team in St. Louis, MO, and are seeking passionate individuals to join our elite Customer Experience department.
Why Join Us?
- Competitive hourly pay starting at $18/hr.
- Comprehensive health benefits and paid time off.
- State-of-the-art training program for new hires.
- A supportive, inclusive workplace culture.
We are looking for driven professionals who can represent our brand with excellence. If you have a knack for solving problems and a friendly demeanor, apply today!
Responsibilities
- Handle Inbound/Outbound Calls: Professionally answer and manage high-volume customer inquiries via phone, email, and chat.
- Resolve Issues: Investigate customer concerns and provide accurate solutions or escalate to management when necessary.
- Document Interactions: Maintain precise and up-to-date records of all customer interactions within our CRM system.
- Promote Solutions: Identify upsell and cross-sell opportunities to enhance the customer experience and drive revenue.
- Adhere to Standards: Follow established call scripts and quality assurance guidelines to ensure consistency.
- Collaborate: Work closely with team leads and other departments to ensure seamless service delivery.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal communication skills with a clear, professional tone.
- Typing Speed: Minimum 35 WPM with high accuracy.
- Experience: Previous call center or customer service experience is a plus but not mandatory.
- Computer Skills: Proficiency in Microsoft Office Suite and ability to navigate CRM software quickly.
- Reliability: Must be available to work flexible shifts, including evenings and weekends.
- Background: Must pass a background check and drug screening.