Job Description
Join our award-winning customer experience team at InnovateComm Solutions! We're seeking passionate Full-Time Call Center Agents to deliver exceptional support from our state-of-the-art San Jose headquarters. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue resolution
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- High school diploma or equivalent (degree preferred)
- Ability to work flexible shifts (including weekends)
- Spanish bilingual proficiency a major plus