Job Description
Launch your career in customer support with Oakland Tech Solutions! We're seeking motivated Customer Support Trainees to join our dynamic team. Equipment provided – including laptop, headset, and all necessary tools – so you can focus on excelling from day one. Enjoy comprehensive training, career growth opportunities, and a supportive environment in the heart of Oakland. Perfect for career changers and recent graduates!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize provided equipment to troubleshoot technical issues and resolve problems
- Document interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Continuously build product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new tools
- Customer service mindset with patience and problem-solving aptitude
- Ability to work independently and as part of a team
- Reliable internet connection (equipment provided for work tools)
- No prior experience required – we provide full training!