Job Description
Join Tulsa's premier customer service hub! Tulsa Connect Solutions is seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of Oklahoma. Our state-of-the-art facility offers flexible scheduling and career advancement opportunities. If you thrive in dynamic environments and possess exceptional communication skills, apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics for quality and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends