Job Description
About the Role
We are seeking a dedicated Entry Level Night Shift Technical Support Associate to join our growing team in London. This is an excellent opportunity for recent graduates or career changers looking to start a stable career in the IT sector with a leading UK-based provider.
As part of our 24/7 support network, you will play a crucial role in ensuring our clients receive seamless technical assistance during critical off-hours. We pride ourselves on a supportive culture, comprehensive training, and clear progression pathways for high performers.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Comprehensive training program to get you up to speed quickly.
- Generous shift allowance for night work.
- Modern office environment in the heart of London.
Key Duties
In this role, you will be responsible for:
Responsibilities
- Providing first-line technical support to clients via phone, email, and chat during the night shift.
- Troubleshooting and resolving hardware and software issues for end-users.
- Logging and updating customer tickets in our internal CRM systems accurately.
- Escalating complex technical issues to senior engineers when necessary.
- Maintaining a professional and empathetic demeanor while handling high-volume inquiries.
- Adhering to strict service level agreements (SLAs) and quality standards.
Qualifications
- GCSEs (or equivalent) in English and Maths are required.
- Ambition to start a career in Information Technology.
- Basic computer literacy and a general understanding of operating systems.
- Strong communication skills with the ability to explain complex concepts simply.
- Reliability and the ability to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Willingness to undergo a background check.