Job Description
Join TechNova Solutions' dynamic team as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals with no prior experience to provide critical technical support in Austin's thriving tech scene. This full-time role offers comprehensive training and career growth opportunities in a collaborative environment. If you're passionate about technology and eager to build your professional foundation, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist employees with system setups, configurations, and troubleshooting
- Document all support tickets and maintenance activities
- Collaborate with senior IT staff on complex problem resolution
- Conduct regular system audits and preventive maintenance
- Train end-users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer systems and networks
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service-oriented mindset
- Proficiency with Microsoft Office Suite
- Valid driver's license and reliable transportation
- Must pass background check and drug screening