Job Description
Are you a tech-savvy problem solver ready to launch your career in Information Technology? Innovate Charlotte Solutions is looking for a motivated Junior Technical Support Specialist to join our growing team. We are offering an immediate hire opportunity for a driven individual who wants to make an impact in a dynamic corporate environment.
In this role, you will be the first point of contact for employees regarding technical issues, ensuring minimal downtime and maximum productivity. You will gain hands-on experience with enterprise-level hardware, software, and networking infrastructure while working alongside seasoned IT professionals.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Career Growth: Clear path to Senior Support, Systems Administration, or Network Engineering.
- Modern Environment: Work in the heart of Uptown Charlotte with a collaborative culture.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and resolve connectivity problems, printer malfunctions, and application errors.
- Manage and update the IT ticketing system to track support requests and resolution times.
- Assist in the setup and configuration of new employee workstations and mobile devices.
- Conduct basic training sessions for staff on company software and security protocols.
- Maintain inventory of IT assets and order necessary supplies.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- Basic understanding of Windows, macOS, and mobile operating systems.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to learn and obtain industry certifications (CompTIA A+ preferred).
- Ability to work flexible hours, including some evenings or weekends if necessary.
- Customer service-oriented mindset with a proactive approach to troubleshooting.