Job Description
Sunray Digital Solutions is seeking a motivated Junior Technical Support Specialist to join our growing team in Tucson, Arizona. This is an excellent entry-level opportunity for individuals looking to launch a career in Information Technology. We pride ourselves on a collaborative culture, comprehensive training programs, and a commitment to employee growth.
In this role, you will serve as the first point of contact for our clients, providing top-tier technical assistance and ensuring their systems run smoothly. You will work alongside experienced engineers and gain hands-on experience with enterprise software and hardware.
Key Benefits:
- Competitive salary and comprehensive health benefits.
- Hybrid work environment (3 days in-office).
- Career development and certification reimbursement.
- Modern office amenities in the heart of downtown Tucson.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote access tools (e.g., TeamViewer, LogMeIn).
- Diagnose and troubleshoot hardware, software, and network connectivity issues in a timely manner.
- Document all technical interactions, resolutions, and customer feedback in the internal ticketing system.
- Collaborate with senior IT staff to resolve complex technical escalations and escalate issues when necessary.
- Assist in the implementation of new software updates and patch management.
- Maintain a professional and friendly demeanor while educating clients on best practices for IT security.
- Monitor system performance and report potential issues to the operations team.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
- Basic knowledge of Microsoft Windows operating systems and Microsoft Office Suite (Word, Excel, Outlook).
- Strong interest in technology, computers, and networking concepts.
- Excellent written and verbal communication skills with the ability to explain technical details to non-technical users.
- Self-motivated, detail-oriented, and capable of working independently.
- Problem-solving mindset with a proactive approach to customer service.
- Ability to obtain a background check and pass a technical skills assessment.