Job Description
Launch Your Career in the Tech Industry with Apex Digital Systems
We are looking for motivated and detail-oriented individuals to join our dynamic team as Junior Technical Support Specialists. If you are eager to learn, possess a passion for technology, and want to work in the heart of New York City, this is the perfect opportunity to grow your professional foundation.
At Apex, we don't just fix computers; we build solutions. As an entry-level team member, you will receive comprehensive training and mentorship from industry veterans, ensuring you gain the practical skills needed to excel in a fast-paced IT environment.
Responsibilities
- Troubleshoot Hardware & Software: Assist end-users with diagnosing and resolving technical issues related to operating systems, peripherals, and network connectivity.
- Customer Communication: Provide exceptional technical support via phone, email, and ticketing systems, ensuring clear and empathetic communication.
- System Maintenance: Perform routine system updates, patch management, and asset inventory tracking for office equipment.
- Documentation: Maintain accurate and up-to-date logs of technical issues and resolutions in the company knowledge base.
- Onboarding Support: Facilitate the setup and configuration of workstations for new employees, ensuring a seamless transition.
- Collaboration: Work closely with senior engineering teams to escalate complex issues and participate in team troubleshooting sessions.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science, Information Technology, or related field preferred.
- Technical Aptitude: Basic understanding of PC hardware components, operating systems (Windows/Mac), and common software applications.
- Communication Skills: Strong verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: A logical approach to troubleshooting and a genuine curiosity to learn how things work.
- Availability: Ability to work full-time, Monday through Friday, with occasional overtime during peak periods.
- Adaptability: Willingness to learn new tools and adapt to changing technology stacks.