Job Description
Launch your tech career with our comprehensive paid training program! Innovate Solutions Group is seeking motivated Entry-Level Tech Support Specialists in Fresno. No prior experience required – we provide everything you need to succeed. Our 6-week paid training covers networking fundamentals, troubleshooting techniques, and customer service excellence. Join a forward-thinking team dedicated to your professional growth and enjoy competitive benefits including health insurance, retirement plans, and career advancement opportunities.
Responsibilities
- Complete comprehensive paid training modules covering IT fundamentals and company systems
- Provide Tier 1 technical support to clients via phone, email, and chat
- Diagnose hardware/software issues and implement solutions
- Document support tickets and maintain accurate case records
- Collaborate with senior technicians on complex troubleshooting
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic computer proficiency with willingness to learn advanced systems
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, team-oriented environment
- Reliable transportation and punctuality
- Passion for technology and customer service