Job Description
Are you ready to kickstart your career in the thriving tech sector? Apex Digital Solutions is looking for a proactive and empathetic Entry Level Tech Support Associate to join our team in Boston, MA. This is a fantastic opportunity for recent graduates to gain hands-on experience in a fast-paced, modern environment.
As a Part-Time Support Specialist, you will play a crucial role in ensuring our clients have seamless access to our innovative digital platforms. We value curiosity, dedication, and a strong desire to learn.
What You Will Do:
- Provide top-tier technical assistance to customers via phone, email, and live chat.
- Diagnose and resolve common software and hardware issues.
- Document detailed case notes in our CRM system for continuous improvement.
- Collaborate with senior engineers to escalate complex technical challenges.
- Stay current with product updates to provide accurate guidance to users.
Why Apply? We offer a flexible schedule, comprehensive training, and a clear path for professional growth within the Boston tech ecosystem.
Responsibilities
- Assist customers with account inquiries and software navigation.
- Troubleshoot connectivity and device compatibility issues.
- Maintain a high first-contact resolution rate.
- Participate in daily team stand-ups and training sessions.
- Contribute to a positive and inclusive team culture.
Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred.
- Basic understanding of computer operating systems and web browsers.
- Exceptional verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Passion for technology and helping others succeed.
- Available to work 20-25 hours per week.