Job Description
Are you a tech enthusiast looking to launch your career in Long Beach? Apex Digital Solutions is seeking a motivated and detail-oriented Junior Software Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical solutions to a diverse client base, and we are looking for the next generation of problem solvers to help us scale our operations.
As an Entry-Level Software Support Specialist, you will play a vital role in our internal operations, ensuring our systems run smoothly and our team has the tools they need to succeed. This is an excellent opportunity to gain hands-on experience in a dynamic tech environment.
Why Join Us?
- Comprehensive training program for new hires.
- Modern office space in the heart of Long Beach.
- Opportunity for rapid career advancement within the company.
- Health, dental, and vision insurance.
Responsibilities
- Troubleshoot Technical Issues: Assist team members and clients with software bugs, installation errors, and system glitches using ticketing systems.
- System Monitoring: Monitor system performance and report potential issues to the senior engineering team before they impact operations.
- User Training: Conduct training sessions and create documentation to help users understand new software updates and tools.
- Data Entry & Management: Maintain accurate records of support tickets, software licenses, and inventory logs.
- Collaboration: Work closely with the QA and Development teams to provide feedback on user experience and software functionality.
- Help Desk Support: Provide first-level support via phone and email to resolve routine technical inquiries efficiently.
Qualifications
- Education: High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
- Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and a general understanding of computer hardware and operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot issues methodically.
- Attitude: Eager to learn, adaptable, and a self-starter with a positive attitude.