Job Description
We are currently seeking motivated, entry-level candidates to join our dynamic support team in San Jose. This is an urgent hiring opportunity for individuals looking to kickstart a career in the technology sector. No prior experience is required—we provide comprehensive on-the-job training and mentorship to help you grow.
As a Junior IT Support Specialist, you will be the first line of defense for our employees' technical needs, ensuring smooth operations in a high-paced tech environment. If you are a quick learner with a passion for problem-solving, we want to meet you.
Responsibilities
- Provide tier-one technical support to employees via phone, email, and in-person.
- Assist with hardware troubleshooting, software installation, and basic network configuration.
- Maintain accurate records of IT tickets and system logs using our ticketing system.
- Perform routine hardware and software audits to ensure compliance and security.
- Collaborate with senior technicians to resolve complex technical issues.
- Conduct onboarding sessions for new hires to set up their workstations.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- No prior professional experience necessary; we value attitude and aptitude over history.
- Basic computer literacy (Windows and Mac operating systems).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with diverse teams.
- Reliable transportation and ability to work in a hybrid office setting.