Job Description
Cascade Systems Solutions is revolutionizing the tech landscape in the Pacific Northwest, and we are seeking a motivated Junior IT Support Specialist to join our dynamic team.
In this role, you will be the first line of defense for our internal clients, ensuring seamless technology operations. We value candidates who are eager to learn, possess a natural curiosity for how systems work, and are ready to launch a rewarding career in IT.
Why Join Us?
- Comprehensive training programs for aspiring IT professionals.
- Competitive salary and full benefits package.
- Work in a collaborative, innovative environment in the heart of Portland.
About The Role
We are looking for a detail-oriented individual to handle daily technical requests, troubleshoot connectivity issues, and ensure our digital infrastructure remains robust. This is an excellent opportunity for recent graduates or career changers looking to break into the tech industry.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware and software issues for employees, including printers, laptops, and operating systems.
- Assist in the deployment, configuration, and maintenance of new workstations and mobile devices.
- Maintain accurate inventory records of IT assets and perform regular audits.
- Collaborate with senior staff to identify process improvements and automation opportunities.
- Document technical procedures and user guides to enhance team efficiency.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication abilities for interacting with non-technical users.
- Ability to work independently and as part of a collaborative team environment.
- Flexibility to work occasional evening or weekend shifts during system migrations.