Job Description
Are you ready to launch your career in the fast-paced tech industry? TechNova Solutions is looking for a motivated Entry Level IT Support Specialist to join our growing team in Seattle, WA.
We are not just looking for technicians; we are looking for problem solvers who are eager to learn and grow. If you have a passion for technology and a desire to help others, we want to meet you. We offer a comprehensive training program to get you up to speed.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for rapid career advancement.
- Modern work environment in the heart of Seattle.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues.
- Monitor and respond to incoming IT tickets and inquiries in a timely manner.
- Assist in the deployment and maintenance of computer workstations and peripherals.
- Collaborate with senior IT staff to troubleshoot complex technical challenges.
- Document all technical issues and resolutions in the ticketing system.
- Conduct regular IT health checks and software updates.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science is a plus but not required).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Basic understanding of computer components and operating systems.
- Strong customer service skills and the ability to communicate technical concepts clearly.
- Willingness to learn new technologies and complete training programs.
- Valid driver’s license and reliable transportation (for occasional off-site support).