Job Description
Are you ready to launch a rewarding career in Information Technology?
Apex Digital Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in Columbus, Ohio. We are dedicated to fostering talent and providing a pathway for recent graduates and career changers to excel in the tech world. In this role, you will work alongside experienced professionals, gaining hands-on experience in hardware and software support.
Why Join Us?
- Comprehensive training and mentorship programs.
- Career growth opportunities within a dynamic tech environment.
- Competitive benefits package including health insurance and 401(k).
We are looking for individuals who are eager to learn, possess a strong customer service mindset, and are ready to make an impact.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to help desk tickets in a timely and professional manner.
- Assist in the installation, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Document technical issues and resolutions in our knowledge base system.
- Collaborate with senior engineers to resolve complex technical challenges.
- Conduct regular system updates and security patching.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of operating systems (Windows and macOS) and networking concepts.
- Strong problem-solving skills and analytical thinking.
- Excellent written and verbal communication skills.
- Ability to work effectively in a team environment and under pressure.
- Customer-focused attitude with a desire to help others.