Job Description
Are you ready to launch your career in the technology sector? Kentucky Tech Systems is currently seeking a dedicated and enthusiastic Junior IT Support Specialist to join our Louisville team. We are committed to hiring talented individuals regardless of their background, provided they possess the drive to learn.
In this role, you will support our internal workforce by troubleshooting technical problems, maintaining network infrastructure, and providing exceptional customer service. We offer a competitive salary package, health benefits, and a collaborative work environment.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues on Windows and Mac devices.
- Assist in the installation, configuration, and maintenance of computer peripherals and networks.
- Monitor system performance and ensure data security protocols are followed.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to implement system upgrades and patches.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first attitude.
- Ability to work flexible hours and adapt to changing priorities.