Job Description
Are you ready to kickstart your career in the dynamic world of technology? TechSolutions Houston is seeking a motivated Junior IT Support Specialist to join our growing team. We pride ourselves on a culture of innovation, continuous learning, and community impact. As a key member of our support staff, you will play a crucial role in ensuring our employees have the tools and technology they need to succeed. This is an excellent opportunity for recent graduates or those looking to transition into the IT field.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Flexible work environment and hybrid schedule options.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
Responsibilities
- Troubleshoot hardware and software issues for a diverse range of users in a timely and professional manner.
- Manage and respond to IT help desk tickets using our ticketing system.
- Assist in the deployment, configuration, and maintenance of new workstations and applications.
- Provide onboarding support for new employees, setting up their devices, accounts, and access privileges.
- Monitor system performance and alert the team to potential security threats or hardware failures.
- Maintain accurate records of all IT support activities and incident reports.
- Collaborate with senior IT staff to implement IT best practices and improve service delivery.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
- Fundamental knowledge of Windows and macOS operating systems.
- Understanding of basic networking concepts (LAN, WAN, TCP/IP).
- Strong problem-solving skills with a keen attention to detail.
- Excellent interpersonal and verbal communication skills.
- Eagerness to learn new technologies and stay updated with industry trends.
- Ability to lift and carry computer equipment (up to 50 lbs) as needed.