Job Description
We are looking for a motivated Junior IT Support Specialist to join our dynamic team in the heart of Detroit. As a key member of our IT department, you will be responsible for providing first-level technical support to our employees, ensuring our technology infrastructure runs smoothly. This is an excellent opportunity for recent graduates or career changers looking to kickstart their career in the IT industry.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for growth and certification sponsorship.
- Modern office environment in downtown Detroit.
We value creativity, problem-solving skills, and a willingness to learn. If you are ready to take the next step in your career, we want to hear from you!
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and in-person, resolving hardware and software issues efficiently.
- Install, configure, and troubleshoot desktop computers, printers, laptops, and mobile devices.
- Manage and maintain the inventory of IT equipment and software licenses.
- Assist in the deployment of new hardware and software updates across the organization.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to identify areas for process improvement.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
- Basic knowledge of computer hardware, operating systems (Windows, macOS), and networking concepts.
- Familiarity with troubleshooting techniques and a strong desire to learn.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Customer service-oriented attitude with a focus on user satisfaction.
- Ability to work both independently and as part of a team in a fast-paced environment.