Job Description
Launch your career in technology with TechNova Solutions! We're seeking motivated entry-level IT professionals to join our dynamic support team in Raleigh, NC. As a Junior IT Support Specialist, you'll gain hands-on experience while delivering exceptional service to our clients. This is your opportunity to grow in a fast-paced environment with mentorship from industry experts.
We offer comprehensive training, competitive benefits, and a clear career path for high performers. Join our innovative team and become part of North Carolina's thriving tech ecosystem!
Responsibilities
- Provide technical support to resolve hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document incident resolutions and maintain accurate service logs
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on system upgrades and maintenance
- Train users on new technologies and software applications
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)