Job Description
Launch your career in technology with TechNova Solutions! We're seeking passionate entry-level professionals to join our dynamic IT Support team in a fully remote capacity. No prior experience required – we provide comprehensive training to transform your potential into expertise. As a trusted partner to Fortune 500 companies, you'll gain hands-on experience with cutting-edge systems while enjoying Seattle's vibrant tech culture from anywhere in the US. Our inclusive culture values curiosity over credentials, making this the perfect launchpad for your tech journey.
Responsibilities
- Provide remote technical support for hardware, software, and network systems
- Troubleshoot and resolve user issues via ticketing systems and live chat
- Document incidents, solutions, and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system health and perform routine maintenance tasks
- Deliver exceptional customer service with empathy and patience
- Participate in ongoing training to expand technical expertise
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Self-motivated with ability to learn independently
- Comfortable working in a remote team environment
- Valid US work authorization and reliable internet connection
- Willingness to learn Windows, macOS, and cloud platforms