Job Description
Launch your tech career with our comprehensive paid training program! Innovate Solutions Group is urgently hiring Entry-Level Tech Support Associates in Phoenix, AZ. No experience required – we provide all necessary certifications and hands-on training. Join our dynamic team and gain valuable skills in network administration, cloud systems, and cybersecurity. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment. Apply today to start your journey in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and remote access
- Diagnose and resolve hardware/software issues following company protocols
- Document all interactions and resolutions in the CRM system
- Participate in bi-weekly training sessions to enhance technical skills
- Collaborate with senior engineers on complex troubleshooting cases
- Maintain up-to-date knowledge of industry trends and technologies
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Passion for technology and continuous learning
- Valid Arizona driver's license (for occasional on-site support)