Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in IT! We're seeking motivated entry-level professionals to provide essential technical support to federal clients in Washington DC. This is your chance to gain hands-on experience with cutting-edge systems while making an immediate impact. No prior experience required – we provide comprehensive training and mentorship. Start tomorrow and grow with one of DC's fastest-growing tech firms!
Why You'll Love Working Here: Competitive benefits, flexible scheduling, and rapid career advancement opportunities. Our collaborative culture values innovation and professional development.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network connectivity and security protocols
- Document incident tickets and maintain service logs
- Train end-users on new systems and applications
- Collaborate with senior engineers on complex troubleshooting
- Conduct routine system updates and maintenance checks
- Support cybersecurity best practices across client environments
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning
- Ability to pass standard background clearance
- Customer service experience a plus